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When you reach out to Aviben, you are not reaching out to a call center. You are working with a local service team led by Director of Operations Katie Bailey. See how we can help you find the benefits you want with the service you deserve.

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Aviben Service Team

HRA/HSA/FSA/Commuter Claims & Account Services

Contact For: Participant log in assistance, account updates, and questions about claims, reimbursements, eligible expenses, debit cards, documentation requests, and account balances for HRAs, HSAs, FSAs, and Commuter Benefits.

7am – 6pm CST

Aviben Service Team

403(b)/457(b) Account Services

Contact For: Participant log in assistance, vendor inquiries, withdrawals, transfers, rollovers, loan processing, eligibility questions, and general support for 403(b), 457(b), and other retirement plans.

7am – 6pm CST

Aviben Plan Administration

Contact For: Employer inquiries for all lines of business, including employee updates, account maintenance, employee eligibility, billing questions, and administrative support for benefit plans.

8am-5pm CST

Aviben General Information

New Employer and Partner Inquiries

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Holiday Office Closure Dates

January 1st - New Years Day

April 3rd - Good Friday

May 25th - Memorial Day

July 3rd - Fourth of July (observed)

September 7th - Labor Day

November 26th-27th - Thanksgiving

December 24th - Christmas Eve

  • Office will be open 8:00am-12:00pm

December 25th - Christmas Day

December 31st - New Years Eve

  • Office will be open 8:00am-12:00pm